We never make excuses. If we say we'll fix a problem, we will. If we don’t we will make it right. If you're not 100% satisfied with our work, you'll get 100% of your money back.
Promise 2: No surprises
For all repairs and installations, you'll know the price upfront before we begin our work, we will answer all of your questions, and give you options, so you can make an informed decision.
Promise 3: Always punctual or you don't pay
When you call, we'll give a 2-hour time range for arrival, and then we will call you 30 minutes before arriving. If we’re even 30 seconds late, your diagnostic is 100% free ($109 value).
Promise 4: Respect for you and your home
Mark-Air NearU techs are here to serve you. We work as a team. That means our customer service representative, dispatcher, and the technician will work quickly, efficiently and treat you with the respect you deserve.
Promise 5: Round-the-clock service
Heating Cooling issues don’t always arise during convenient business hours. That's why we offer a 24/7 Rapid Response Line. Have an emergency? Call us at 910-484-6565
By consistently keeping these promises, we've been making life comfortable for Fayetteville homeowners since 1991.
Everyone I’ve had contact with at Mark Air provides stellar customer service. I needed a new system & Tracy set up the appointment to suit my schedule & is so sweet & kind. Angela, too, is great to work with as she called to set up the inspection following installation.Tim came to diagnose the issue & was thorough & presented the issues so clearly. Chris came to look over & gave a fair estimate and assured me the work would be done timely, and it was! Reggie & Carlos came the day before so when they came to do the installation, there would be no surprises and they could complete the installation efficiently. Reggie & Carlos made sure the installation was done perfect and they truly finished the job in less time than I anticipated and made sure they cleaned up before leaving. They made sure I understood the new thermostat before they left and that the unit was working properly. The new unit is keeping us all cool & comfortable! Kevin came very shortly after the installation and hauled off the old unit, leaving no debris behind. Kudos to the entire Mark Air team for a great experience!
in the last week
I am so pleased with the work Antwan and Joey did today! I'd been without A/C for three days and was hoping this wasn't going to be a big job. It turned out one of the motors needed to be replaced. They had one at the shop and one of the bosses brought it out to the house so Antwan and Joey could check the rest of the unit. All 3 men thoroughly and patiently answered any questions I had about what they were doing and the unit itself. Took them less than 20 minutes to get it replaced and the air is back on! Thank you!
a week ago
Antwan was just freaking awesome.
This company saved my move in experience to my new home.
Came by within 2 hours.
Installed my thermostat in 20 minutes or less.
Very happy to have found them!
2 weeks ago
The Senior Technician came out to perform preventive service on my unit. He was very professional, pleasant, and informative. I appreciate the information he provided regarding the motor and maintenance of my unit. I have been loyal to Mark-Air for the past 14 years, and I would highly recommend Mark-Air to anyone for their HVAC needs. THANK YOU!
a week ago
John repaired my mother's unit and was very kind and professional. We love Mark-Air!! They always respond quickly and offer great service.