We never make excuses. If we say we'll fix a problem, we will. If we don’t we will make it right. If you're not 100% satisfied with our work, you'll get 100% of your money back.
Promise 2: No surprises
For all repairs and installations, you'll know the price upfront before we begin our work, we will answer all of your questions, and give you options, so you can make an informed decision.
Promise 3: Always punctual or you don't pay
When you call, we'll give a 2-hour time range for arrival, and then we will call you 30 minutes before arriving. If we’re even 30 seconds late, your diagnostic is 100% free ($109 value).
Promise 4: Respect for you and your home
Mark-Air NearU techs are here to serve you. We work as a team. That means our customer service representative, dispatcher, and the technician will work quickly, efficiently and treat you with the respect you deserve.
Promise 5: Round-the-clock service
Heating Cooling issues don’t always arise during convenient business hours. That's why we offer a 24/7 Rapid Response Line. Have an emergency? Call us at 910-484-6565
By consistently keeping these promises, we've been making life comfortable for Fayetteville homeowners since 1991.
Mark air (a nearu company) is one of the best companies I’ve had the pleasure of working with. They call before showing up. Respectful and intelligent people. Overall extremely satisfied with the handling of my service. Finding an intelligent, well mannered company is a rarity these days and this company truly excels at that! I would recommend them to friends or family. For any need with heating or air. As well as estimates, and fair pricing!
3 weeks ago
I’ve been with this company for 13 years and have never had a problem with them. Service technician arrived on time and was very professional and explained services that he would be performing. Once service was completed, he came back and explained that the service was complete and there were no issues. He also took the time to explain what the process would be when they returned for my Spring service.
4 months ago
Everyone I’ve had contact with at Mark Air provides stellar customer service. I needed a new system & Tracy set up the appointment to suit my schedule & is so sweet & kind. Angela, too, is great to work with as she called to set up the inspection following installation.Tim came to diagnose the issue & was thorough & presented the issues so clearly. Chris came to look over & gave a fair estimate and assured me the work would be done timely, and it was! Reggie & Carlos came the day before so when they came to do the installation, there would be no surprises and they could complete the installation efficiently. Reggie & Carlos made sure the installation was done perfect and they truly finished the job in less time than I anticipated and made sure they cleaned up before leaving. They made sure I understood the new thermostat before they left and that the unit was working properly. The new unit is keeping us all cool & comfortable! Kevin came very shortly after the installation and hauled off the old unit, leaving no debris behind. Kudos to the entire Mark Air team for a great experience!
a month ago
Pay attention to the work that actually needs to be carried out and the costs involved. Service manager George made things wright, thanks George. Service tech Antwan worked wonders and did an outstanding and very professional job. He explained every step and provided valuable advice. Thank you Antwan
in the last week
Trey was on-time, very respective and professional. Thank you for sending this wonderful young man to service my unit. He is truly an asset to your company.