After a thorough diagnosis of the problem, our technician will provide at least 3 options, one of which is to don nothing, and let the customer choose the option that best fits their needs.
All of Our Quotes are Complete
We provide all-inclusive quotes with no guesswork. If it takes us longer to complete the work than estimated, we don’t charge the customer.
When a repair or replacement is over $1,500 we do a customer care confirmation call. We do this to make sure the customer has complete clarity of the project and understands the price, scope of work, their rights to cancel, warranties, and if they want to include someone else in the decision process.
100% Satisfaction Guarantee
All our work has a satisfaction guarantee. If something doesn’t meet the customer's expectations, we will do the right thing until they are happy.
We Do the Job Right
We follow up with the customer. We call, email and send satisfaction surveys to make sure the customer is happy if anything is questioned or challenged we address it immediately.