A Google User
2 months ago
Everyone I’ve had contact with at Mark Air provides stellar customer service. I needed a new system & Tracy set up the appointment to suit my schedule & is so sweet & kind. Angela, too, is great to work with as she called to set up the inspection following installation.Tim came to diagnose the issue & was thorough & presented the issues so clearly. Chris came to look over & gave a fair estimate and assured me the work would be done timely, and it was! Reggie & Carlos came the day before so when they came to do the installation, there would be no surprises and they could complete the installation efficiently. Reggie & Carlos made sure the installation was done perfect and they truly finished the job in less time than I anticipated and made sure they cleaned up before leaving. They made sure I understood the new thermostat before they left and that the unit was working properly. The new unit is keeping us all cool & comfortable! Kevin came very shortly after the installation and hauled off the old unit, leaving no debris behind. Kudos to the entire Mark Air team for a great experience!
